Return Policy

Returns & Exchanges

Because every Elliot Carter keepsake is custom-made and personalized specifically for your athlete, personalized items are generally final sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an error made by Elliot Carter, please contact us within 7 days of delivery at contact@elliotcarter.net and include photos of the item and packaging. We will work with you to make it right through repair, replacement, or another appropriate solution.

​

Customer-Approved Personalization

Please carefully review names, dates, colors, photos, personalization details, and any provided proof before approving your order. We cannot replace or refund an item for errors in information supplied or approved by the customer.

​

If you have a concern about your order, please reach out. These pieces are made to preserve moments that matter, and I want you to love the one made for yours.

​

Last updated September 18, 2026